Testimonials

American Chiller Service - Rob Bottimore, COO

LogBus is a game-changing technology designed to revolutionize the service industry by offering remote access to mechanical systems and equipment, allowing technicians and service providers to diagnose, monitor, and troubleshoot issues from anywhere. The system is especially valuable to American Chiller Service, where maintaining efficiency and the health of complex machinery for our clients is crucial.

  • Remote Diagnostics and Service Access:

    • Technicians and clients can access detailed information about equipment performance remotely, without needing to be physically present. This helps identify and address issues faster, reducing downtime and enhancing system efficiency.

    Paradigm Shift in Service Delivery:

    • Instead of relying on individual technicians with specific expertise, LogBus enables a collaborative approach where multiple specialists can diagnose and resolve issues remotely. This improves the quality of service, expands the range of expertise available, and ensures that the most skilled professionals are involved in every job.

    Improved Training and Workforce Development:

    • LogBus addresses the needs of a new, younger workforce by offering a learning platform that supports remote collaboration and skill-sharing. This model adapts to modern training methods, which often involve learning through digital tools and access to real-time data.

    Increased Efficiency and Reduced Travel Costs:

    • The traditional service model is resource-intensive, with technicians often traveling to a job site only to identify the issue and later return with parts or tools. With LogBus, the diagnostic process can begin before the technician even arrives, allowing for a more efficient use of resources and time.

    Real-Time Data for Proactive Maintenance:

    • Clients can view the performance and status of their equipment in real-time. By catching potential issues early, they can prevent costly breakdowns and ensure that systems operate within optimal parameters, enhancing both machine longevity and overall performance.

    Scalable and Flexible Model:

    • Whether for a single unit or a large network of systems, LogBus is scalable to fit the needs of any size operation. The system integrates easily with existing infrastructure and can be customized to meet the specific requirements of different types of machines or applications.

  • Before LogBus:
    A technician is dispatched to physically inspect and troubleshoot equipment. The solution depends on the knowledge and tools available to that technician at the time, and the customer experience is limited to that technician's expertise.

    After LogBus:
    When an issue is reported, multiple technicians with varying areas of expertise can access the system remotely, diagnosing the problem, understanding the required actions, and preparing a comprehensive repair plan before the technician even arrives on-site. This improves both the speed and accuracy of service delivery, creating a more efficient workflow and higher customer satisfaction.

  • LogBus is offered as a hardware installation paired with an annual subscription, typically included as part of a maintenance agreement. This ensures the ongoing operation and support of the system, making sure that equipment remains up-to-date and fully functional throughout its life cycle.

    Ideal for:

    • Service Providers:
      Those looking to expand their service offerings, increase operational efficiency, and reduce costs by deploying remote diagnostic and collaboration tools.

    • Clients:
      Organizations that want to maximize the uptime and performance of their mechanical systems, with real-time data on their machines and the ability to troubleshoot remotely.

LogBus is not just a tool for today's technicians—it's a transformative platform that will shape the future of service and maintenance for applied mechanical systems, enabling faster, more collaborative, and more cost-effective solutions.

Art Blake Refrigeration - Seamus Wharry

  • Providing Value-Added Service to our Clients:

    • LogBus provides additional services or products that complement our primary offerings.

    • We can tailor our services to meet specific client needs, which can make a big difference.

    • Continuously gathering feedback from clients’ equipment can help us provide better service to our clients.

    Providing Real-Time Actionable Reporting to Clients:

    • Implementing a robust data collection and analytics system is key.

    • Use dashboards and visualization tools to present data in an easy-to-understand format.

    • Ensure that reports are real-time and actionable, meaning clients can easily understand and act on the data.

  • LogBus has indeed been a game-changer for our organization. Here are some of the ways it has helped:

    Competing with Leading OEMs:

    • LogBus's open protocol enables remote access to client equipment, allowing you to offer services comparable to those of leading OEMs. This has helped us stay competitive in the market.

    Customizable Dashboards, Alarm Monitoring, and Reports:

    • LogBus offers customizable dashboards, alarm monitoring, and reporting, which provides our clients with real-time, actionable insights. This has enhanced the value we provide to our clients and improved client satisfaction.

    Addressing the Skill Gap:

    • Lets our team view actual real-time equipment operating conditions. This enables us to send the team members with the best-suited skills to meet and exceed customer expectations, effectively bridging the skill gap many service providers face.

    LogBus has empowered us to deliver cutting-edge services, improve operational efficiency, and provide exceptional value to our clients.

  • The LogBus Dashboard and real-time monitor have been very beneficial to us. These features have significantly enhanced our ability to provide value-added services to our clients. The fact that the LogBus team has been accommodating and supportive in getting the platform up and running and aligning it with our workflows and site requirements is a testament to their commitment to customer satisfaction.

    Here are some specific benefits of these features:

    LogBus Dashboard:

    • Provides a comprehensive and customizable view of critical data.

    • Helps us to make informed decisions quickly.

    • Enhances the ability to monitor key performance indicators in real-time.

    Real-Time Monitoring:

    • Allows for immediate detection of issues and potential problems.

    • Enables proactive maintenance and troubleshooting.

    • Improves operational efficiency by providing instant insights into equipment performance.

    These features have played a crucial role in helping us deliver exceptional service to our clients and address the challenges we face daily.

  • The reasons we would recommend LogBus are:

    • Proactive Real-Time Results and Logging: LogBus enables us to offer our clients a robust solution for monitoring and logging their equipment in real-time. This allows for proactive management and quick response to any issues.

    • Customizable Open Protocol Solution: With its open protocol, our clients are not locked out or down as to who can service their equipment. LogBus provides a fully customizable solution. This flexibility allows us to tailor the system to meet our clients’ specific needs, thus making it a competitive alternative to large OEM service providers.

    • Reduced Response Time: LogBus's capabilities significantly reduce your response time to critical environments. This ensures that your clients' equipment is monitored and maintained efficiently, minimizing downtime and maximizing performance.

    • LogBus's Customer-Centric Philosophy: LogBus is dedicated to its customers, offering unparalleled support from onboarding to building customized dashboards and setting up alarm strategies. Their commitment ensures a seamless and efficient experience, truly setting them apart. These benefits make LogBus a valuable tool for any organization looking to enhance its service offerings and improve operational efficiency.

Vertical Systems - Sean Rodgers, Partner

  • My business revolves around selling central plant equipment, and chillers specifically.  Chillers are not a set it and forget it product, they are totally dependent on the water flow and load profile of the building they are serving.  Also, they are highly sensitive, technical machines that require precise control of the system being served by them in order to work properly.  Since they are so system dependent, chiller errors and failures are very common, especially during the commissioning phase of a project.  Since it’s the first thing to go down, the chiller often takes all the blame.  My job as a salesman is to provide a working, stable machine to my customer to fulfill their needs.  Losing the chillers to faults often enough can cause my manufacturer’s quality perception, and the trust my customers have in myself and products to suffer.  Dealing with chiller problems are a dramatic parasite of time, which could be spent on more profitable endeavors.  This is especially true when the product that I’m selling is hours or even weeks away from the closest service technician.

  • I was in need of a product that would give me a window into my machine to troubleshoot issues and ensure stable operation.  No product on the market existed like this until I found LogBus.  This product lets me be virtually standing right next to the machine so I can troubleshoot any issue that arises and at the same time, view all the trends prior to the error to find out why it happened in the first place.  It also gives me the ability to log directly into the onboard chiller controller, view alarms, reset alarms, view and modify factory settings, and do firmware updates remotely.  I can be on a boat fishing in the Pacific Ocean, and as long as I have internet connection, I can do all of these things from my phone in my pocket.  Not only can I do this, I have done it. 

  • Having the ability to remotely access my chiller, enables me to remotely view with the factory, so they can make changes on the fly.  Typically this would require an expensive technician to drive to the site, and spend hours connecting their laptop to the machine, and interacting with the factory.  LogBus has saved me countless thousands by being able to do this myself, remotely.  Consistent problems with a project prior to LogBus ran the risk to suck away all profitability on the job by attrition by having to send out service techs multiple times.  Obviously, a tech would still need to be hired to turn a wrench from time to time, but 90% of time is in troubleshooting an issue which now with LogBus can be done myself, quickly, efficiently, and most importantly-remotely.  This is especially important for a project that is hard to access, i.e Military bases, and are remote.  Tacking on hours of driving time, overnight stays, per diems for an onsite technician to service are a thing of the past.

    I am now able to see very quickly if the issue the chiller is experiencing is caused by the chiller or the system.  With the trending, and just the information that the chiller sees, I can diagnose flow problems, load problems, and scheduling problems so I can address these issues with the controls contractor directly.  I also have proof from the trends to back up my analysis to show that indeed it’s not the chiller, but the system that is the issue.  Obtaining system trends from a controls contractor is like pulling teeth sometimes.  Since I now have total access to my own chiller trends, which can be modified for precision, and go back to when the system started, I can always see exactly what is going on.  There is a “fog of war” that happens on projects sometimes, and a lot of finger pointing, second and third hand info, and various skill levels of onsite staff that lead to a very murky picture of the system.  With LogBus, I see everything in perfect black and white and ultimate clarity.  It’s a revelation and gives no one anywhere to hide. 

  • Once I really dug deep into Logbus, I became a power user and really understood all it could do for me.  I did a presentation of the system to the rest of our sales staff, and now it is mandatory that we sell it with just about all of our machines.  It has gone from a nifty device, to a mandate in our company.  I truly believe it should be sold with every chiller on the market, it would completely change the game in regards to selling chillers.  I firmly believe in the pay me now, or pay me later mentality.  Later always costs more.  Every machine I sell with LogBus I have a dizzying amount of confidence that paying later is now off the table.  LogBus is an insurance policy for me and my team, and the cost vs. piece of mind is a price I will pay anytime.    

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